Top Questions

You asked. We answered.

Replacement Lids

Are all your lids dishwasher safe?

Who wants to wash dishes when they could be doing, well, anything else? All our lids are dishwasher safe - but we strongly recommend rinsing them prior to putting them in the dishwasher. Simply let the water run through the spout as well as the vent and then toss them on the top rack of your dishwasher.

Do you have any tips to make sure my lid is screwed on tightly?

No one wants to cry over spilled milk - or coffee - so here’s some tips to keep a lid on it (literally).

  • Place the lid on top of your mug
  • Apply slight downward pressure & rotate counter clockwise until you hear a click and lid falls into place
  • Keep rotating clockwise to tighten down until secure
I don't see the replacement lid I need on your website. Where else can I find it?

We’d love to have a pop up shop on every corner, but right now our website is the only place to buy replacement lids. If you don't see your lid, feel free to email us at [email protected] or give us a call at 1.888.262.0622 and we’ll try to help you find what you’re looking for!

Care & Use

Care & Use

Take care of your Contigo & your Contigo will take care of you. Here’s all the info you'll ever need for every product we offer.

Materials & Construction

What are your water bottles made out of?

Here at Contigo®, we take health and quality very seriously. All of our plastic water bottles are BPA free and many are also made from FDA approved Eastman Tritan™. Eastman Tritan is far more durable than a traditional plastic and helps resist against stains and odors.

Our stainless steel water bottles are also BPA free and are made from food-grade stainless steel.

What are your travel mugs made out of?

Our stainless steel travel mugs are made out of food-grade stainless steel. They’re also BPA free.

What’s THERMALOCK™ vacuum insulation?

Thermalock™ vacuum insulation locks in the temperature for hours. On these types of bottles and mugs both inner and outer walls are made of stainless steel, and the air between those walls is removed to create a highly-insulated barrier. This form of insulation delivers the best hot or cold retention possible and also prevents condensation and sweating. Your hot beverages will stay piping hot for up to 5 hours and your cold drinks will stay refreshingly cold for up to 18 hours.

Can I put cold drinks in my travel mug?

Well certainly! Thermalock™ vacuum insulation on your stainless steel travel mug will help keep your drinks cold for hours.

Can I put hot drinks in my water bottle?

Unfortunately no, the components in your water bottle are not engineered to withstand the heat from hot beverages.

What’s double wall plastic construction?

Sweaty palms should be saved for first dates and playoff games – not from holding your water bottle. Double-wall construction means that the water bottle or travel mug body features both an inner and outer plastic wall which helps reduce sweating and condensation.


What’s AUTOSEAL® Technology?

AUTOSEAL® technology is the trifecta in convenience – it’s spill-proof, easy to clean and simple to use with just one hand. It’s on a variety of different travel mugs, water bottles and kids bottles. And since it automatically seals between sips, we like to say, “It knows when to close™”.

What’s AUTOSPOUT® Technology?

AUTOSPOUT® technology is all about making hydration easier. These water bottles and kids bottles feature a pop up spout that makes it easy for one-handed drinking. Simply, Press to Refresh™. Plus, AUTOSPOUT® water bottles have a spout cover to protect against dirt and germs.

Is AUTOSPOUT® Technology spill-proof?

The AUTOSPOUT® lids on kid’s bottles feature a spill-proof valve for added peace of mind.

What’s AUTOCLOSE® Technology?

AUTOCLOSE® technology is on our Shake & Go™ tumblers and it’s engineered for leak-proof mixing and shaking. The lid features a trap door so you can add your favorite water enhancers and shake them up until your heart’s content. No worries about spills or leaks. Afterward, simply put in the straw and enjoy.

What’s the SNAPSEAL® Lid System?

SnapSeal™ is your leak-proof partner to get you through your day. When you’re done sipping, you can easily snap the lid closed for leak-proof convenience on-the-go.


Do you sell Contigo® products outside of the U.S.?

We sell Contigo products all over this big, beautiful blue marble we call Earth. Please see our international distributor’s page for a list of distributors near you or click here.

where can I purchase Contigo® products?

We’re pretty easy to find. We’re at most major retailers and their respective websites, including Woolworths, Officeworks, David Jones, Harris Scarfe, Spotlight and more.

Do you know which stores currently have your products in stock?

Unfortunately, no (we’re still working on developing our psychic capabilities). Your best bet is to call ahead and check online so you can be sure the product you’re dying to get is in stock.

Please see the list below for international distributor websites and contact information:

Australia Distribution:
DKSH Australia Pty. Ltd.
Unit 3, 5 Meridian Place
Norwest Business Park
Bella Vista NSW 2153
Australia Tel: +61 2 8884 6000

Europe & Middle East Distribution:
Torenplein 7.16.1
3500 Hasselt
[email protected]

Israel Distribution:
KitchenWorks, Ltd.
15 Nahalat Binyamin
Tel-Aviv, Israel, 66525
Tel: +972-3-518-6288
[email protected]

Japan Distribution:
Daisaku Shoji Ltd.
12F, The Imperial Hotel Tower
1-1-1, Uchisaiwai-Cho, Chiyoda-ku
Tokyo, Japan
Tel: +81 3 3539 4000

South America Distribution:
Grupo Alca, C.A.
Caracas, Venezuela
Tel: +011-58-416-633-2052
[email protected]